This Payments & Pricing Policy explains how pricing is determined and how payments are processed when purchasing Mercedes-Benz parts from Merc Nation. The purpose of this policy is to provide transparency, protect customers, and ensure smooth and secure transactions on our ecommerce platform.

By placing an order on the Merc Nation website, you agree to the terms outlined in this policy.

1. Pricing Policy

1.1 Product Pricing

• All prices on the Merc Nation website are displayed in South African Rand (ZAR).

• Prices reflect the cost of the part only and exclude delivery charges unless explicitly stated otherwise.

• Pricing may vary based on part condition (new, used, or reconditioned), supplier availability, and market conditions.

1.2 Price Accuracy

• Merc Nation makes every reasonable effort to ensure that all prices displayed on the website are accurate and up to date.

• In the event of a clear pricing or listing error, Merc Nation reserves the right to cancel the order and issue a full refund.

1.3 Price Changes

• Prices may change without prior notice due to supplier cost adjustments, currency fluctuations, or changes in availability.

• Price changes do not affect orders that have already been paid for and confirmed.

1.4 Promotions & Discounts

• Promotional pricing, discounts, or special offers are valid only for the period stated.

• Promotions cannot be combined unless explicitly stated.

• Discounted pricing does not alter standard warranty or return conditions.

2. Payments

2.1 Official Payment Gateway

• All payments on the Merc Nation website are processed securely through Yoco, our official payment gateway.

• Yoco supports multiple payment options, including VISA, MASTER CARD, Google Pay, and Apple Pay.

2.2 Payment Confirmation

• Orders are confirmed and processed only after successful payment confirmation.

• Merc Nation does not reserve stock or dispatch any order without confirmed payment.

2.3 Failed, Pending, or Reversed Payments

• Orders associated with failed, pending, reversed, or disputed payments may be placed on hold or cancelled automatically.

• Merc Nation is not responsible for delays caused by banking or payment gateway processing times.

• Any transaction or gateway fees charged by banks or PayFast are non-refundable.

3. Payment Security

• Yoco uses secure encryption and compliance standards to protect customer payment information.

• Merc Nation does not store or have access to customers’ full card or banking details.

4. Invoices & Proof of Payment

• An electronic order confirmation or invoice is generated once payment is successfully completed.

• Customers are responsible for ensuring that payment details provided during checkout are correct.

• Orders will not be processed based on screenshots or unverified proof of payment.

5. Refunds Related to Payments

• Refunds are processed only for approved returns or cancelled orders in line with Merc Nation policies.

• Approved refunds are issued through the original payment method used at checkout via PayFast.

• Refund processing times may vary depending on the payment method and banking institution.

6. Taxes & Charges

• Prices displayed may include or exclude VAT depending on the product listing.

• Delivery charges, where applicable, are calculated separately at checkout.

6. Taxes & Charges

• Prices displayed may include or exclude VAT depending on the product listing.

• Delivery charges, where applicable, are calculated separately at checkout.

7. Customer Responsibility

• Customers are responsible for reviewing pricing, delivery costs, and order details before completing checkout.

• By completing payment, the customer confirms acceptance of the final price displayed at checkout.

9. Supplier Dependency Clause

Merc Nation acts as a reseller and sourcing platform.

• Warranty approvals may depend on supplier inspection and confirmation.

• Final decisions may be subject to supplier terms.

• Processing timelines depend on part inspection and supplier response.

8. Policy Updates

• Merc Nation reserves the right to update or amend this Payments & Pricing Policy at any time.

• Updated policies will be published on the website and apply to future transactions.

9. Contact

For payment or pricing-related enquiries, customers are encouraged to contact Merc Nation support with their order number for faster assistance.

Need help?

Contact us at support@mercnation.co.za for payment or pricing-related enquiries