Privacy Policy

Merc Nation respects the privacy of its customers, partners, and website visitors. This Privacy Policy explains how personal information is collected, used, stored, and protected when interacting with the Merc Nation website and services.

Merc Nation is an online supplier of Mercedes-Benz parts in South Africa and operates as a division of Aperion Auto Parts & Auto Works (Pty) Ltd (Registration No: 2025/785491/07).

By using the Merc Nation website or placing an order, you acknowledge and accept the practices described in this Privacy Policy.

Information We Collect

Merc Nation may collect the following categories of information:

• Personal details such as name, contact number, email address, and delivery address

• Order and transaction information

• Vehicle and part compatibility details provided voluntarily (including VIN where applicable)

• Website usage data such as IP address, browser type, and interaction patterns

Information is collected only where necessary to provide services, process orders, or improve the platform.

How We Use Information

Collected information is used to:

• Process and fulfil orders

• Verify payments and prevent fraud

• Coordinate delivery or collection

• Provide customer support and after-sales assistance

• Improve website functionality and user experience

• Meet legal and regulatory obligations

Merc Nation does not collect personal information for purposes unrelated to its business operations.

Payment Information

All payments made on the Merc Nation website are securely processed through PayFast, our official payment gateway.

• Merc Nation does not store or have access to full payment card details

• Payment data is handled in accordance with PayFast’s security and compliance standards

Information Sharing

Merc Nation does not sell or trade personal information.

Information may be shared only where necessary with:

• Payment service providers for transaction processing

• Courier and logistics partners for order delivery

• Service providers supporting website hosting, analytics, or communications

• Regulatory or legal authorities where required by law

All third parties are expected to handle information responsibly and in accordance with applicable laws.

Data Protection and Security

Merc Nation takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss or misuse

• Alteration or disclosure

Access to personal data is restricted to authorised personnel only.

Data Retention

Personal information is retained only for as long as necessary to:

• Fulfil orders and provide services

• Comply with legal, tax, and accounting requirements

• Resolve disputes or enforce agreements

Once no longer required, information is securely deleted or anonymised.

Customer Rights

Customers have the right to:

• Request access to personal information held by Merc Nation

• Request correction of inaccurate or outdated information

• Request deletion of personal data, subject to legal obligations

Requests may be made through Merc Nation’s official contact channels.

Cookies and Website Tracking

The Merc Nation website may use cookies or similar technologies to:

• Enable core website functionality

• Improve performance and user experience

• Analyse website traffic

Users may manage cookie preferences through their browser settings.

Third-Party Links

The Merc Nation website may contain links to third-party websites. Merc Nation is not responsible for the privacy practices or content of external sites.

Policy Updates

Merc Nation reserves the right to update this Privacy Policy as required by operational, legal, or regulatory changes.

Updated versions will be published on the website and apply to future interactions.

Contact

For privacy-related enquiries or requests, please contact Merc Nation through the official contact details provided on the website.