This Shipping & Delivery Policy explains how orders are dispatched, delivered, and handled when purchasing Mercedes-Benz parts from Merc Nation. The purpose of this policy is to set clear expectations regarding delivery timelines, responsibilities, and limitations when shipping automotive parts within South Africa.

By placing an order on the Merc Nation website, you agree to the terms outlined in this policy.

1. Delivery Partner

• All shipping and deliveries are handled exclusively by The Courier Guy, Merc Nation’s official logistics partner.

• This ensures reliable, trackable, and nationwide delivery across South Africa.

2. Delivery Coverage

• Merc Nation delivers to all major cities and regional areas within South Africa.

• Deliveries to remote or outlying areas may require additional time or incur higher courier charges.

3. Dispatch Timeframes

• Orders are dispatched only after:

  • Payment has been successfully confirmed, and

  • Stock availability has been verified.

• Standard dispatch occurs within 1–2 working days after payment confirmation, unless otherwise stated on the product page.

4. Delivery Timeframes

• The estimated delivery time is 2–3 working days from the date of dispatch.

• Delivery timelines are estimates and may be affected by:

  • Courier operational delays

  • Weather conditions

  • Remote delivery locations

  • Supplier backorders

Merc Nation cannot guarantee delivery times once parcels are handed over to the courier.

5. Delivery Charges

• Shipping costs are calculated at checkout based on parcel size, weight, and delivery location.

• Delivery fees are charged separately from product prices unless explicitly stated otherwise.

• Shipping fees are non-refundable once an order has been dispatched.

6. Order Tracking

• Tracking details are provided via email or customer account once the order has been dispatched.

• Customers are responsible for monitoring shipment progress using the provided tracking information.

7. Delivery Address Accuracy

• Customers are responsible for providing complete and accurate delivery details at checkout.

• Merc Nation is not liable for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information.

8. Receipt of Goods

• Customers or authorised recipients must inspect packages upon delivery.

• Any visible damage or missing items must be reported to Merc Nation within 24 hours of delivery.

• Failure to report delivery issues within this timeframe may result in claims being declined.

9. Failed Deliveries & Re-delivery

• If a delivery attempt fails due to customer unavailability or incorrect address details, additional delivery charges may apply.

• Re-delivery is subject to The Courier Guy’s terms and scheduling.

10. Collection Option

• Orders are collected locally at our collection point on 367 Rebecca Street, Pretoria West, 0813.

• Collection details are provided only once the order is ready.

• Walk-ins without confirmed orders or payment are not permitted.

11. Delays Beyond Our Control

Merc Nation is not responsible for delays caused by:

• Courier operational issues

• Natural events or force majeure

• Incorrect customer information

• Supplier-related delays

12. Policy Updates

• Merc Nation reserves the right to amend this Shipping & Delivery Policy at any time.

• Updated policies will apply to future orders once published on the website.

13. Contact

For shipping or delivery-related enquiries, customers should contact Merc Nation support with their order number for faster assistance.

Need help?

Contact us at support@mercnation.co.za for questions related to shipping or delivery.