Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of the Merc Nation website and the purchase of products offered through the platform.

Merc Nation is an online supplier of Mercedes-Benz parts operating in South Africa and is a division of Aperion Auto Parts & Auto Works (Pty) Ltd (Registration No: 2025/785491/07).

By accessing the Merc Nation website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, you should refrain from using the website.

2. Business Scope

• Merc Nation operates exclusively as an online store.

• All products offered are intended for Mercedes-Benz vehicles unless otherwise stated.

• Merc Nation does not operate as a walk-in retail outlet.

All transactions are conducted electronically through the website.

3. Product Information

• Products may be new, used, or reconditioned, as clearly indicated on the website.

• Images and descriptions are provided for guidance and may vary slightly from the actual product.

• Customers are responsible for confirming compatibility prior to purchase, including VIN verification where applicable.

Merc Nation reserves the right to correct errors, inaccuracies, or omissions at any time.

4. Pricing

• All prices are displayed in South African Rand (ZAR).

• Prices are subject to change without prior notice.

• Pricing errors may occur, and Merc Nation reserves the right to cancel or correct orders affected by such errors.

Final pricing is confirmed at checkout.

5. Orders and Acceptance

• Orders are placed through the Merc Nation website.

• An order is considered accepted only once payment has been successfully processed.

• Merc Nation reserves the right to decline or cancel orders at its discretion, including in cases of stock unavailability or verification concerns.

6. Payments

• All payments are processed securely through PayFast, Merc Nation’s official payment gateway.

• Merc Nation does not store or process sensitive payment information.

• Orders will not be processed until payment confirmation is received.

7. Shipping and Collection

• Nationwide delivery is handled through Merc Nation’s appointed courier partners.

• Collection is available by confirmation only from 367 Rebbecca Street, Pretoria West, Tshwane, 0183.

Delivery timelines are estimates and not guarantees.

8. Inspections and Acceptance

• Customers must inspect goods upon delivery or collection.

• Any discrepancies must be reported immediately and in accordance with Merc Nation policies.

• Once accepted, goods are deemed to be in satisfactory condition.

9. Warranties

• Warranty coverage varies depending on whether parts are new, used, or reconditioned.

• Warranty terms are detailed in the Warranty Policy available on the website.

• Improper installation, misuse, or modification voids any applicable warranty.

10. Returns and Refunds

• Returns and refunds are subject to Merc Nation’s Returns and Refunds Policy.

• Certain parts may be non-returnable due to their nature or condition.

Customers are encouraged to review the applicable policy before purchasing

11. Limitation of Liability

To the maximum extent permitted by law:

• Merc Nation shall not be liable for indirect, incidental, or consequential damages.

• Liability is limited to the value of the product purchased.

• Merc Nation is not responsible for labour costs, diagnostics, or associated expenses.

12. Intellectual Property

All content on the Merc Nation website, including text, images, logos, and branding, is the property of Merc Nation or its licensors and may not be used without prior written consent.

13. User Conduct

Users agree not to:

• Misuse the website

• Attempt unauthorised access to systems

• Submit false or misleading information

Merc Nation reserves the right to restrict or terminate access for violations.

14. Privacy

Personal information is handled in accordance with Merc Nation’s Privacy Policy.

15. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

16. Amendments

Merc Nation reserves the right to update these Terms and Conditions at any time.

Updated terms will apply once published on the website.

17. Contact

For enquiries relating to these Terms and Conditions, please contact Merc Nation through the official contact details provided on the website.