Merc Nation operates as an online retailer specializing in Mercedes-Benz parts within South Africa. Our catalogue includes new, used, and reconditioned components sourced from approved suppliers. This Warranty Policy sets out clear conditions under which parts are covered, ensuring transparency and fairness for customers while aligning with supplier requirements and Merc Nation’s operating standards.

All purchases made through Merc Nation are subject to the terms and conditions set out in this policy.

1. Scope of Warranty

Warranty coverage applies only to manufacturing or functional defects under normal use. Warranty does not cover wear-and-tear, incorrect installation, misuse, or external damage.

Warranty terms differ depending on the type of part supplied.

2. New Parts Warranty

• New parts carry a limited manufacturer or supplier-backed warranty.

• Warranty period varies depending on the part and supplier.

• Coverage applies only to defects present before installation or arising from normal operation.

Not covered:

• Damage caused during installation

• Incorrect part selection without VIN confirmation

• Electrical damage due to wiring faults, ECU issues, or voltage irregularities

• Wear-and-tear items (e.g. brake pads, filters, belts)

3. Used & Reconditioned Parts Warranty

• Used and reconditioned parts are sold with a limited functionality warranty only.

• These parts are tested where possible prior to dispatch.

• Cosmetic condition is not covered unless explicitly stated.

Important: Used parts are not new. Minor wear is normal and expected.

Warranty does not cover:

• Failure due to age-related wear

• Improper installation

• Incompatibility caused by missing or incorrect vehicle information

4. Electrical & Electronic Parts

Due to the sensitive nature of electrical components:

• Electrical and electronic parts are non-refundable once installed.

• Warranty applies only if the part is proven faulty before installation.

• Installation must be done by a qualified technician.

Examples include (but are not limited to):

• ECUs

• Control modules

• Sensors

• Mechatronics

5. Installation Responsibility

Merc Nation supplies parts only and does not perform installations.

• All parts must be installed by a qualified mechanic or technician.

• Damage caused by incorrect installation automatically voids the warranty.

• Labour costs, towing, diagnostics, or secondary damage are not covered.

6. Warranty Claim Process

To submit a warranty claim:

1. Notify Merc Nation within 7 days of discovering the issue.

2. Provide your order number and VIN.

3. Submit supporting evidence (photos, videos, diagnostic reports if applicable).

4. Return the part for inspection if requested.

Claims are assessed jointly with the supplier where applicable.

7. Warranty Outcomes

If a warranty claim is approved, Merc Nation may, at its discretion:

• Replace the part (subject to availability)

• Repair the part via the supplier

• Issue a refund for the part value only

Note: Labour, courier fees, diagnostics, or consequential losses are excluded.

8. Warranty Exclusions

Warranty is void if:

• The part has been modified or tampered with

• Serial numbers or markings are removed

• The part is installed on a vehicle other than the one supplied

• Installation is attempted after a known fault

9. Supplier Dependency Clause

Merc Nation acts as a reseller and sourcing platform.

• Warranty approvals may depend on supplier inspection and confirmation.

• Final decisions may be subject to supplier terms.

• Processing timelines depend on part inspection and supplier response.

10. Consumer Protection & Fair Use

This policy aligns with South African consumer protection principles while accounting for the technical nature of automotive parts.

Merc Nation reserves the right to reject claims that are:

• Fraudulent

• Unsupported by evidence

• Resulting from misuse or negligence

11. Final Terms

• Warranty applies only to the original purchaser.

• Warranty is non-transferable.

• By purchasing from Merc Nation, you acknowledge and accept this Warranty Policy.

Contact

For warranty-related queries, contact Merc Nation support with your order number and VIN for faster assistance.

Need help?

Contact us at support@mercnaion.co.za for questions related to warranty claims